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How sttaking Handles Your Personal Data

At sttaking, we collect only the data needed to run your account, process your UPI, Paytm or PhonePe transactions, and keep your sessions secure.

Data collected only as neededUPI, Paytm & PhonePe transaction privacyYour right to access & deleteEncrypted account storageIndia-specific data handling
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sttaking How sttaking Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Privacy Team

Email Privacy Request Send your data access, correction or deletion request to our dedicated privacy address. We acknowledge all requests within 48 hours and resolve most within seven calendar days of receipt.
Live Chat Support Our live chat agents can raise a formal privacy case on your behalf around the clock. They cannot access raw account data but will escalate your query directly to the data team without delay.
Written Correspondence For formal legal requests or disputes related to your personal data, you may submit a written notice through our contact form, clearly marked 'Data Privacy Request'. We respond by email within seven business days.
DATA HANDLING PRACTICES

Browse How We Protect Your Account Data

Every practice listed here reflects how sttaking actually operates data storage, access control and communication for accounts based in India.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can reject non-essential cookies through the cookie banner shown at first visit, and your preference is stored for 12 months.

Account Security Controls

Passwords are hashed with bcrypt before storage — we never hold your password in plain text. Two-step login verification is available and strongly encouraged for every account, particularly before any withdrawal is processed.

Data Retention Schedule

Account identity data is held for as long as your account remains open, plus a statutory period required under applicable law. Transaction records linked to UPI, Paytm, or PhonePe are retained for five years for audit purposes, then permanently deleted.

Who Can Access Your Data

Internal access is restricted by role: only the payments team can view transaction identifiers, and only the compliance team can view identity documents. No department has blanket access to the full data set attached to your account.

Requesting Changes or Deletion

Write to our privacy email with your registered contact detail and the specific change you need. We verify your identity before making any amendment, then confirm the update or deletion in writing within seven calendar days.

Third-Party Data Sharing

We share data only with the payment processors you choose at checkout and with fraud-screening services that operate under binding data-processing agreements. No data leaves these controlled channels without a lawful basis documented in our internal data register.

Open Questions About Your Data Rights

The questions below cover the scenarios account holders in India ask about most — from how long we keep payment records to how you can request a full copy of your data. If your question is not listed here, our live chat team can route it to the data privacy desk within minutes.

We collect your name, email address, phone number, date of birth, and the payment identifier you use — for example, your UPI handle or registered Paytm number. Device type and IP address are logged at login for fraud-prevention purposes only.

Email our privacy desk with 'Data Access Request' in the subject line and include your registered contact detail. We verify your identity, then send a structured data export to your registered email within seven calendar days of confirmation.

Yes. Submit a deletion request through email or the contact form. We close your account, remove marketing data immediately, and purge identity data after the statutory retention window expires. Transaction records required by law are anonymised, not deleted.

Only with the payment processor you selected to complete your transaction. That processor operates under a signed data-processing agreement that limits use to completing and reconciling your payment. We do not share payment details with advertisers or data brokers.

We set session cookies (required for login) and optional analytics cookies. A cookie consent banner appears on your first visit. You can decline optional cookies there, or update your preference through the cookie settings link in the page footer at any time.

Transaction records — including UPI, Paytm, and PhonePe entries — are retained for five years to satisfy audit and legal obligations, then permanently deleted. During that period, access is restricted to our compliance team and, on request, regulatory authorities.

Contact our privacy team by email or live chat and describe the concern. We open a case, investigate within five business days, and reply with our findings in writing. If you remain unsatisfied, you may escalate to the relevant data protection authority in your jurisdiction.

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